Frequently Asked Questions

There are three ways to order:

1. By message — SMS or WhatsApp to 8181 9833
   (messaging only, no calls; We will reply you from Monday to Saturday, 12pm to 6pm).
2. By email — [email protected].
3. At our counter — make an appointment to visit us
   (Monday to Saturday, 12pm to 6pm; closed Sunday and public holidays).
   Block 1016 Geylang East Avenue 3 #04-151, Singapore 389731
   — next to Paya Lebar MRT Exit “C”, opposite Paya Lebar Square.

No. Prices on our website are nett. SG Appliances is not GST-registered, so we do not charge GST.

Yes, though we do not have every product on display. Please check with us about the products you would like to see before coming over. As a ceiling fan specialist, we have more than 20 ceiling fans on display for you to view and test. We have quite a number of vanity cabinets and mirrors, wash basins, kitchen sinks, basin faucets and toilet bowls on display too. We also have a wide-screen monitor so you can browse the full range of products we carry.

At checkout we accept PayNow and Credit / Debit Card, both handled securely through HitPay. Atome instalment payments are coming soon. You may also pay by cash when you are at our counter.

For a single product, or a combination of products in one order, totalling S$150 and above — delivery is free within mainland Singapore. Below S$150, a flat delivery charge of S$10 applies. Either way the amount is calculated automatically at checkout, so you always see it before you pay. All delivery excludes Sentosa, Jurong Island and the offshore islands — please message us for a quotation to those addresses.

Yes. Choose Self Collect at checkout and the delivery charge is removed — collection is always free. Our counter is at Block 1016 Geylang East Avenue 3 #04-151, Singapore 389731, open Monday to Saturday, 12pm to 6pm (closed Sunday and public holidays). Please wait for our message confirming your order is ready before coming down. If you would rather not order online, you may also collect over the counter by letting us know two business days in advance — tell us the (1) brand and model number, (2) colour and (3) quantity, and make an appointment first. For certain products we may request full payment before collection.

Yes, we are able to arrange installation service. Besides ceiling fan installation, we can also arrange installation for bathroom vanities, toilet bowls, cooker hobs and cooker hoods, as well as the replacement of kitchen faucets and water heaters, and more.

Payments and deposits are non-refundable. We will arrange a refund if the goods you purchased are unavailable or out of stock. Goods delivered and accepted cannot be returned or exchanged. Goods ordered but not yet delivered may be changed to another colour or to a different model on our website. Customised items cannot be changed once ordered.

Not every product comes with a manufacturer’s warranty, which is normal across the industry. Items such as mirrors, bathroom accessories and basins are generally not covered, as these are non-mechanical pieces naturally subject to wear and tear rather than mechanical failure. For products that do carry a warranty, the coverage and after-sales service are provided by the respective brand’s agent or distributor. Should any defect be found at the point of delivery, before installation, please notify us immediately and we will arrange a one-to-one exchange.